Blotti Mac release in preparation
Support

Protect the right window, every time.

Start with the safe-sharing path below, then use the monitored contact route if you still need help.

Blotti support centre
First run

Screen Recording permission

Allow Blotti in System Settings, then relaunch if macOS asks you to.

View steps
Subscriptions

Restore or manage Pro

Purchases are verified by StoreKit and managed through your Apple Account.

View guidance
Security

Report a vulnerability

Send the smallest safe reproduction and never include credentials or private captures.

Contact route
Architecture

Understand the limits

Review how the protected pipeline behaves and where OCR can still miss content.

Read security
Pro controls

Create a custom hider

Test a global regex locally and understand what its whole-match mask covers.

View guidance

Allow protected capture

  1. Open Blotti and choose Load Sources so macOS can request access.
  2. If access is blocked, open System Settings → Privacy & Security → Screen & System Audio Recording.
  3. Enable Blotti. If macOS asks, quit and reopen the application.
  4. Return to Blotti, load the source list, and choose one display or application window.

Revoking this permission prevents or interrupts protected capture. Blotti does not need microphone or camera access.

Start a protected share

  1. Select a display or window as the source.
  2. With Pro, optionally use Smooth performance, block applications/windows, enable Strict mode, or enable custom regex hiders.
  3. Start protection and inspect the Blotti Share preview.
  4. In Zoom, Teams, Meet, or another meeting app, share only Blotti Share — Share This Window.
Never share the original source or the entire desktop.Those paths bypass the protected preview, so Blotti cannot alter what meeting participants see.

Create and test a custom regex hider

  1. Open Settings → Custom Hiders. Adding, editing, or enabling a rule requires Pro.
  2. Give the rule a clear name, enter the regex and options, then test it with synthetic representative text.
  3. Review every reported match for missed formats and overmatching before enabling the rule.
  4. Start a new protected capture and inspect the Blotti Share preview before presenting.

Every enabled custom hider is global and applies to all display and window captures; there is no per-source or per-application scope. Blotti masks the whole regex match within each individual text region recognised by Vision, even when the pattern contains capture groups. It cannot match text Vision does not recognise or combine text split across separate OCR regions.

Rules and their enabled state are saved only in the local app container. Tester text is evaluated on the Mac and is not saved or sent to a backend. Avoid putting real secrets in a rule when a generalised pattern will work. If Pro access expires, you can still disable or delete saved hiders so Free protection can resume.

Restore or manage a subscription

The Blotti paywall includes Restore Purchases and Manage Subscription actions. The plans must first be configured in App Store Connect and tested with StoreKit, the App Store sandbox, and TestFlight. No live subscription is available while the product is in development.

Apple is the billing provider for version 1. Blotti does not ask for a card number, password, licence key, or Stripe payment for the Mac App Store build.

Submit a billing or refund request through Apple’s Report a Problem service. If Blotti is faulty or does not work as described, also email support@blotti.ai so we can investigate the product issue. These routes do not limit any statutory rights or remedies.

Contact and safe reports

Support is coordinated by Alvis Kalarikkan. Email support@blotti.ai. Include the Blotti version, macOS version, Mac model, source type, expected behaviour, and smallest safe reproduction.

Do not send raw screen captures, customer records, credentials, payment details, access tokens, or other secrets. Redact or replace private values before attaching logs or examples.